Easter Holiday is affecting orders placed after 12 PM Thursday and any future orders placed during the weekends.
This is to inform all our valued customers / clients that, our office is closed for the Easter starting from Thursday (After 12 PM EST), April 18th 2019 to April 21st 2019. We will be back at our desks on Monday 22nd April 2019. Orders placed between Thursday, April 18th 2019 (After 12 PM EST) and 28th April 2019 will be processed by Wednesday 24th April 2019.
Phone support and email support will be unavailable during the Easter Holiday, however our Live Chat Support Service will be available 24×7 as usual to handle customer queries / questions. We wish everyone very very Happy Easter.
Highest regards & thanks
Team VoucherPleX
Order Update : 1256 back orders placed during the weekend & today will be completed by 15th March 2019.
This is to inform all our valued customers / clients that, the 1256 orders which were placed with us during the weekends that is between 8th March (Friday after 5 Pm EST) 2019 & 10th March, 2019 will be completed by 15th of March 2019. With 1629 voucher requests, we are finding it very difficult to make any promise to have all the voucher requests be processed before 15th March 2019.
Today, after returning back to the office, we were able to process and clear out 241 vouchers, however by the end of the day at the time of writing this news update, we received another 212 orders. All those new orders which were placed today, will be processed by after we clear out the back orders received during the weekends.
We are really sorry for the inconveniences due to the delay and we are really grateful for the love & support you have given us over the year. We will be working 2 hours past the regular office hours and try our best to clear out as many orders as we can before 15th March. We thank you again for your support and co-operation in understanding the odd situation.
Highest regards & thanks
Team VoucherPleX
Order Update : 804 back orders placed during the holidays will be completed by 5th December 2018.
This is to inform all our valued customers / clients that, the 804 orders which were placed with us during the holidays that is between 23rd December to 27th December 2018, 28th December to 30th December 2018 & 1st of January 2019 will be completed by 5th of January. With 1143 voucher requests, we are finding it very difficult to make any promise to have all the voucher requests be processed before 5th January 2019.
So far, we were able to process 345 voucher requests while trying our best to clear out the remaining within the stated deadline. Orders placed between 1st January 2019 and 5th January 2019, will be processed after the existing backorders are cleared out first by 5th January that is on 6th or 7th January 2018.
We are really sorry for the inconvenience caused due to the delay caused by the holidays and we are really grateful for the love & support you have given us over the year. We wish you and your family a very happy, prosperous and joyful new year from all us at VoucherPlex.
Upcoming holiday affecting standard order processing time frame, December 23rd, 2018
This is to inform all our valued customers / clients that, the regular order processing time will greatly be affected as we go on holidays for the Christmas & boxing day.
We will be out of the office for 7 days from 22nd of December till 27th December 2018 for the Christmas & Boxing day holiday. Orders placed during this time will be processed on the next working day which is 28th December 2018 as we make our way back to the office. Orders placed during the holidays will be treated as back orders and processed as quickly as possible on the following working days. Please be noted that with our increased popularity over the year, recently we have been receiving large number of orders everyday making it difficult for us to keep the with the increasing demand. However, we are trying our best and putting the best efforts into our work to satisfy our customer’s needs. We thank you for making us one of the most preferred CompTIA Reseller in the North America giving us the opportunity to serve you and we greatly appreciate your support & co-operation in understanding the odd situation created due to the upcoming holiday.
We wish you and your family a very Merry Christmas & Happy New Year.